Escrow Inc - El Paso, Texas

jesus bustillos

The lady who identified herself as the owner
When taking my payment at the door, (making a payment of a several thousand dollars in a cashiers check while standing at the door outside her office, with NO door handle, holding the door open just felt unprofessional, discourteous, hurried and uncomfortable, to say the least not how I would’ve treated a customer and not how I treat my customers at my office) is super arrogant, And super confident that it doesn’t matter how she treats customers the way she treated me that the business community will do business with her.. I’m part of that business community. I’ll find someone else to service loans other than escrow Inc. they are not a professional company and she does not treat customers with the seriousness or the dignity that they deserve speaking from personally experience just 10 minutes ago.

Rusty Edwards

This company is awful. I filed a complaint against them with the Texas Department of saving and mortgage lending. They kept charging me for my insurance and tax even when I paid them my self. They sent me a check for 2500 hundred dollars after the fact and were not charged for fraud. Now I am refinancing and they are charging me almost 1000 dollars to release my title. This place need to be shut down and investigated for fraud.

Angie Adkins

I was really nervous after reading the reviews and taking on the note that is serviced by this company. And while I don't understand the high collection fees on top of the late fee (especially when under 30 days late no other mortgage servicer has ever charged $150 for being less than 30 days), so that's the ONLY complaint I have had.

Other than that, these guys have been pretty understanding and forgiving when my spouse almost died this summer and could not work for 6 months and I was circling my tail to pay the bill. We've been a few weeks late on everything behind since the temporary loss of income, including our note, but paid our late fee every time and they've been great and pretty forgiving. I have NO problem at all paying my late fee, I'm late, it's my penalty. So I would never complain about THAT. I am grateful the owner was nice when I called in and explained what was going on. The reviews made me really nervous wondering if I would get my head bit off. That didn't happen 🙂

I have not really ever had any bad encounters with them. I'll probably add on tax escrow to my mortgage in the near future. So, I really can't say anything bad about them at this point. I give them 5 stars fairly.

Frances rocha

the worst company in all El Paso, they stills people money and they laugh of you when you complain, The manager Ronda is very disrespectful and doesn't allow me to talk, Becky Santiago gives you the wrong information in purpose so you can be late in your payments or short amounts to charge you late fees, don't ever use this company is disgusting people working here, unprofessional and thief. I wish I can submit my review without any star.

Lynda Veliz

We never received our payment coupons and have checked repeatedly with the post office. Just because they have not received any return mail the owner wants to charge us $15.00 for a reprint or $5.00 every time we take a payment. Really Because I guess we’re in charge of what the post office does when they are supposed to be doing their job. Also the owners other option in “helping”, was complain to the post office, which was done. But how is that a solution This is what happens when greed gets the best of you!! AND WE WILL NOT PAY ANY THING MORE THAN OUR HOUSE PAYMENT. If it was our doing, no problem! Absolutely ridiculous!! I hope they sell my account to another more competent company. On the upside, the receptionist was very nice and tried to help.

Mayra Olivas

They had a system issue since two months ago, They never sent any written notification, when you ask them when is going to be fixed they said this month, I am really worried because They are processing payments but They are not sending current statements, wait for them and see if all my previous payments can be apply properly. I would like to see something from the Company to all their Customers like me.

Maria QUITUGUA

I set up auto-draft for my payments, which costs me $25.00 to set up and $3.00/mo. I called because I had noticed my monies hadn't been collected. The draft is setup for the 1st, she claims they drafted on the 3rd and yet my bank doesn't show anything withdrawn. The female I spoke to referred me to take it up with my bank, understandably. But when I asked for her to explain an additional charge of $50, she cited that it was an insufficient funds charge. I asked where on the draft form agreement I signed, did it notify me of this as I was looking at my draft form as I spoke with her. She began having an attitude. I explained, in a very calm voice, that I didn't understand her attitude and that I am a legal student an was trying to understand the contract between her company and I. She laughed and told me I should have read my lease and to take my issues up with my Landlord. This happened at 3:30 pm on 04/06/2017. I did not want to argue and she was NOT going to give me answers but I guarantee that I will not renew my lease with my Landlord if these people are going to be robbing me of my money. Most places have an online option to make payments. Now she says I have to take them a Cashiers check. Huge mess and I've got a strong feeling it isn't the banks nor my error.

Dalia Valdez

Do not work with this company. I’m getting charged a $160 fee for something that it was Clearly their mistake. I sent my money order in time but since they didn’t work on it when I sent it, it’s consider late and I have to pay a fee.